FAQ

Any adult who is a voucher holder. Any non-voucher holder adult, 18+, who will be living in the home will need to have their information listed on the application.

Yes. If your application is selected prior to moving forward, a background check will be run. If you have any concerns about what may be on the background check, please discuss this with us prior to submitting your rental application.

Yes. The amount varies per rental and more information is provided with each listing.

The initial lease term is for one year. Our leases automatically renew for an additional year unless termination is submitted per the terms of the lease.

Please see the listing for move-in date information.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

• Pay your rent online
• View your previous and upcoming payments
• Add your renter's insurance information (if needed)
• Submit and track maintenance requests.
• Communicate quickly and efficiently with the landlord.

We will always fix everything that is our responsibility as outlined in your lease agreement. If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent is due monthly on the 1st of each month. Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer). One-time payments may also be available in your tenant portal. If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. Alternatively, you can mail payment to our office as long as it arrives by the due date.